Terms and Conditions

These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and Cowsoncanvas.com in connection with this site. You should understand that by placing an order, you accept and agree the following terms and conditions:

Delivery Policy – Delivery by courier or royal mail.

We aim to deliver within a week if in stock. Prints on canvas may sometimes take up to 3 weeks as they need to be ordered specially. If an item is out of stock, we will inform you by email and give an estimated delivery date.

Cancellation Policy – If you wish to cancel an order you must inform us in writing as soon as possible by sending an email to jackie@cowsoncanvas.com with a Subject heading of “Order Cancellation”. Please include your Order ID number in this email.

If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus any transaction fee we have incurred when we processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below.

If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below.

Return / Refund Policy –We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:

You must inform us of your intention to return the goods to us in writing within 7 days of receiving the goods by sending an email to jackie@cowsoncanvas.com with a Subject heading of “Order Return”. Please include your Order ID in this email, and clearly state your reasons (if any) for returning the goods to us. If you wish to return only part of the order then please also clearly state which items you wish to return.
You must wait for our response by email before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return.
You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance to the following address:

	Returns
	Cowsoncanvas.com
	Field House
	Bradford Road
	Sherborne
	Dorset DT9 6BP

We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail.
You must retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.

Refunds - Subject to your compliance with the Returns section above, if you are returning your goods because they were damaged in transit, or because the wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price(s) of the returned product(s) and a refund of the full price of the original delivery charge. Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price(s) of the returned product(s) minus the transaction fee we incurred when processing your online payment only. The original delivery charge will not be refunded. In no circumstances will you be refunded your cost of delivering the returned goods to us. Your refund will be applied to the credit/debit card used to make the transaction within 24hrs of our acceptance of your returned goods.

Privacy Policy - This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information. We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security Your personally identifiable information is kept secure. No credit card data is stored by cowsoncanvas.com.

Privacy Contact Information. If you have any questions, concerns, or comments about our privacy policy you may contact us using the information provided below in the customer service contact section

Customer Service Contact - For any queries regarding your purchase please contact us as using the following methods.

	Tel:	07990 504672
	email:	jackie@cowsoncanvas.com
	write:	Cowsoncanvas.com
		Field House
		Bradford Road
		Sherborne
		Dorset DT9 6BP