Terms and Conditions

These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and Cowsoncanvas.com in connection with this site. You should understand that by placing an order, you accept and agree the following terms and conditions:

Delivery Policy – Delivery by courier or Royal Mail.

I try my hardest to get products out to customers as quickly as possible.  If something is in stock, I will try and get it out to you within 2-3 days.  Prints on canvas may sometimes take up to 3 weeks as they need to be ordered specially. If an item is out of stock, I will inform you by email and give an estimated delivery date.  I always try and email when I am sending a product, so that you know when to expect it. If I am away and unable to send a product, I will email you to let you know when I will be back and I will send it as soon as I can.

Cancellation Policy – If you wish to cancel an order you must inform me in writing as soon as possible by sending an email to jackie@cowsoncanvas.com with a Subject heading of “Order Cancellation”. Please include your Order ID number in this email.

If I receive your order cancellation instruction before I have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus any transaction fee I have incurred when I processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and I cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below.

If I receive your order cancellation after I have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below.

The product – I have tried to ensure that the colours of products for sale appearing on my website are as near as possible to the actual products shown. However, the actual colours you see will be dictated by your computer equipment and screen, and therefore we are unable to guarantee the precise colour of the product on delivery. If you are unhappy with the colour when you receive a delivery from me, then you are welcome to return it in accordance with the returns policy below.

Return / Refund Policy –I hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:

  • You must inform me of your intention to return the goods to me in writing within 7 days of receiving the goods by sending an email to jackie@cowsoncanvas.com with a Subject heading of “Order Return”. Please include your Order ID in this email, and clearly state your reasons (if any) for returning the goods to us. If you wish to return only part of the order then please also clearly state which items you wish to return.
  • You must wait for my response by email before returning the goods. I may correspond with you by email to discuss the condition of the goods you wish to return.
  • You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance to the following address:

Returns
Cowsoncanvas.com
4, The Courtyard,
Bowdens Farm,
Hambridge,
Somerset
TA10 0BP

  • I cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail.
  • You must retain your original registered/recorded mail receipt in case I require proof of the return in the unlikely event that your return package does not reach me.

Refunds – Subject to your compliance with the Returns section above, if you are returning your goods because they were damaged in transit, or because the wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price(s) of the returned product(s) and a refund of the full price of the original delivery charge. Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price(s) of the returned product(s) minus the transaction fee I incurred when processing your online payment only. The original delivery charge will not be refunded. In no circumstances will you be refunded your cost of delivering the returned goods to me. Your refund will be applied to the credit/debit card used to make the transaction within 24hrs of our acceptance of your returned goods.

Privacy Policy – This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information. We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security Your personally identifiable information is kept secure. No credit card data is stored by cowsoncanvas.com.

Privacy Contact Information. If you have any questions, concerns, or comments about our privacy policy you may contact us using the information provided below in the customer service contact section.

Copyright. All of the rights, including copyright and database rights, contained in this website are owned by Jackie Spurrier. You further agree that you shall only use the website for legitimate, lawful purposes, and any other use shall only be permitted with our written consent.

LiabilityWe do not accept any liability arising from any amendments or changes we may make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information contained in this website at any time. Any changes made to these Terms and Conditions shall be highlighted, and all purchases made from the date of the amendments shall be subject to the replacement Terms and Conditions. Should you continue to use the website once we have highlighted the changes, you shall be deemed to have accepted all of the amendments we have made.

You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.

We shall not be liable to any person for any loss or damage whatsoever which may arise from the use of any of the information contained in any of the materials on this website.

Links to Other Websites. We may place links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents and therefore we cannot accept any liability in respect of the use of these websites.

 

Customer Service Contact – For any queries regarding your purchase please contact me as using the following methods.

Tel:
07990 504672

email:
jackie@cowsoncanvas.com

write:
Cowsoncanvas.com
Unit 4, The Courtyard,
Bowden’s Farm,
Hambridge
Somerset
TA10 0BP